coaching_propertymmgt

Workshop on “Firing Up” – Effective Coaching Skills for Better Performance (for Property Management Industry)
Date and Time	Venue	Facilitator	No. of Places
2 August 2018 (Thursday) 2:00pm–5:00pm	Room 1107, 11/F, VTC Tower, 27 Wood Road, Wan Chai	Dr Suen Lap-man Principal Consultant Vital Employee Service Consultancy	25

Medium of Instruction

Chinese (Cantonese) supplemented with English terms

Target Participants

Coach, supervisor and staff taking up a coaching/supervisory role in the Property Management industry.

Free admission

Workshop Outline

Coaching is a different system from training, yet it could be more powerful. It can help staff continuously improve their skills and ability, and boost performance. This 3-hour workshop aims to provide participants with insight and skills to be an effective coach in the workplace via the following focus:

Understanding Staff Peformance and Work Motivation

• Key roles and challenges of a supervisor – monitoring, planning and work allocation
• Crucial factors that affect work performance and enthusiasm
• Intrinsic and extrinsic motivation – its application in the workplace

Effective Coaching and Leading Skills for Better Performance

• Positive supervision – delivering recognition, trust and expectation
• Key coaching skills for better performance – practical kit for staff coaching
• Effective strategies and skills for handling difficult staff
• Solving common management dilemma and effective decision making

Handling Team Conflict and Building a Motivated Workforce

• The core elements of a beloved boss and building a harmonious workplace
• Handling team conflict strategically
• Strategic communication – positive reframing of negative messages

Discussion and role-play will be conducted in the workshop.

On completion of this workshop, the participants would be able to:

• describe the factors that affect motivation and work performance;
• discuss the coaching and leading skills for better performance; and
• gain tips on the key coaching skills to enhance work relationship.

Enquiries

Ms Annie Lau (Programme Leader)	2836 1312	lau_annie@vtc.edu.hk
Ms Ali Cheung (Project Officer)	2919 1495	alicheung@vtc.edu.hk